Important Points to Note 

 

At Optadent Solutions, we aim to provide the highest quality products and service. To ensure smooth communication and understanding, please take note of the following important points: 

 

1) Try-Ins vs. Finished Appliances 

Our try-ins are designed to look and function just like the finished appliance, as they should. However, this sometimes leads to confusion, as some clients have attempted to fit the try-in as though it is the final product. 

• Please be aware: When you request a try-in, you are indeed receiving a try-in, which is a key step in the process, not the final appliance. 

• There are important steps required for the final fit, and we urge you to follow the proper procedure for fitting and confirming the try-in. 

• This ensures the final product is as comfortable and accurate as possible for your patients. 

 

2) Turnaround Time 

Our standard turnaround time for every stage of every case is 10 working days, starting the day after receipt of the case in the lab. 

• Please respect this timeline when booking patient appointments to ensure that cases are returned in plenty of time for the next scheduled appointment. Adhering to this timeframe helps avoid the need for rearranging patient appointments.

• If the requested return date is not in keeping with this, we will send an email to your reception with an updated return date. 

 

3) Express Service 

We offer an express service for cases that require a quicker turnaround. With this service, your case will be processed in 5 working days in the lab. 

• Please note: The express service will incur a 50% increase on the total lab bill. 

• If you require this service, simply let us know when submitting your case, and we’ll prioritize it accordingly. 

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4) Required Information for Booking a Case 

In order to book a case in and begin processing, we must have all the required details. This ensures we stay on track with the turnaround times and avoid delays. 

• Scanner Registration: If the scanner you're using is registered to another clinician, please clearly state this in the information box when submitting the case. 

• Shade: A shade is required to make the teeth. We cannot proceed with the case until we have this information. Please ensure this is included when submitting the case. We will not book a case in until we have a shade.  

• Clear Instructions for Next Appointment: Provide clear instructions regarding the stage at which you would like the case to be returned for the next appointment (e.g., try-in, final fit, etc.). This helps ensure that we meet your expectations and timelines. 

 

 

Thank You for Your Cooperation 

We appreciate your understanding and cooperation in adhering to these important guidelines. This helps us to continue delivering high-quality products and ensure efficient, seamless service for all our clients. 

If you have any further questions or need clarification, please don't hesitate to reach out to us.